Wrong Timing, Bad Timing Redux

Before I go further let me me refresh your memory about this issue with water, and refer you to two previous blog posts I did

https://screamingmango.wordpress.com/2012/06/07/wrong-timing-bad-timing/

https://screamingmango.wordpress.com/2012/06/22/wrong-timing-bad-timing-reprise/

Now, like any service-related complaint, people start out asking nicely, because, popular knowledge has taught us that when we complain about utilities like electricity, water, mobile communication, you need a lot of patience and good nature , with hopes of actually being able to talk to someone who will be gracious enough to really listen and pass along the information to the necessary department or section, for the complaint to be acted upon.

I do know the drill.

August 16,2012

I called Maynilad Hotline 1226 and that sweet voice telling me that my call is on queue and a customer service representative will soon be available to answer the call. For about 12 times, or so. Nevertheless, I tried calling again. Still that same sweet voice, that I know If I had held on a little longer, I would probably try to get details and ask her for a date. But no, no one human did answer the call. Maybe I’ll try email.

August 17, 2012

I got into the website and posted a complaint about the “intermittent” “dirty” and “odorous” water. Tough luck if they reply promptly. The last email I sent them needed a week for a response to come back to me.

Tried Twitter, that omnipresent socia-microblog-turned-gossip-cum-troll-medium and looked for @maynilad and @MAYNILADWATER so that at least people on the other end might be able to see the post  and maybe, just maybe, able to reply. But someone did call me, but only to ask fopr the details, of which, I can clearly remembered including on that email. Oh well, might as well repeat the process orally. And also I got an email saying they will get to it.

IMMEDIATELY.

August 18,2012

Nothing. Stayed at hoe all day Saturday . No Maynilad knocking at my door.

August 19,2012

Still no one comes a-knocking on my door.

August 20 and 21, 2012

Now, I am employed so I won’t stay at home to wait for a spiffy Maynilad personnel to knock  on my door and as k about the complaint. Scuttlebutt says there was someone looking around but only asked Aling Rose, at the sari-sari store about the water being murky and intermittent. Said person made snide comments saying I was makulit about the complaint. These and the snide remark will be logged as  August 22,2012

So here goes:

Continue reading

48 Hours and 3 Meters of Water

August 7

Earlier this week, after that incident with the taxi, Filipinos braved a somewhat familiar situation: The overflowing creeks and sewers from the deluge of water from the heavens. Once again we got stumped by the sheer stupidity of not taking an umbrella to work ( mine was borrowed and never returned, and I liked that umbrella) and joined the throng of humans and rats trying to stay dry, which is futile, considering the amount of rain that poured.

August 8

Come morning, lookie-looky, everything’s just like a scene from Frank Herbert‘s  The Lazarus Effect, and my thoughts return to my comfy bed and and some hot soup. But we all have to work so, banish the thought and put on that jacket. Continue reading