Before I go further let me me refresh your memory about this issue with water, and refer you to two previous blog posts I did
Now, like any service-related complaint, people start out asking nicely, because, popular knowledge has taught us that when we complain about utilities like electricity, water, mobile communication, you need a lot of patience and good nature , with hopes of actually being able to talk to someone who will be gracious enough to really listen and pass along the information to the necessary department or section, for the complaint to be acted upon.
I do know the drill.
I called Maynilad Hotline 1226 and that sweet voice telling me that my call is on queue and a customer service representative will soon be available to answer the call. For about 12 times, or so. Nevertheless, I tried calling again. Still that same sweet voice, that I know If I had held on a little longer, I would probably try to get details and ask her for a date. But no, no one human did answer the call. Maybe I’ll try email.
August 17, 2012
I got into the website and posted a complaint about the “intermittent” “dirty” and “odorous” water. Tough luck if they reply promptly. The last email I sent them needed a week for a response to come back to me.
Tried Twitter, that omnipresent socia-microblog-turned-gossip-cum-troll-medium and looked for @maynilad and @MAYNILADWATER so that at least people on the other end might be able to see the post and maybe, just maybe, able to reply. But someone did call me, but only to ask fopr the details, of which, I can clearly remembered including on that email. Oh well, might as well repeat the process orally. And also I got an email saying they will get to it.
Nothing. Stayed at hoe all day Saturday . No Maynilad knocking at my door.
Still no one comes a-knocking on my door.
August 20 and 21, 2012
Now, I am employed so I won’t stay at home to wait for a spiffy Maynilad personnel to knock on my door and as k about the complaint. Scuttlebutt says there was someone looking around but only asked Aling Rose, at the sari-sari store about the water being murky and intermittent. Said person made snide comments saying I was makulit about the complaint. These and the snide remark will be logged as August 22,2012
So here goes:
I asked nicely. even though I know how things work , or how not things work. But normal channels seem to be too banal for people in position. What I got before was not an explanation, but rather a denial. Now the brand new, concrete Ero Street looks good, but the water is not. The hotline 1626 is cold. The word IMMEDIATELY is just another lip service.
The snide remark, by whoever did get here at the area does not help the fact that Maynilad is too slow to respond.
Why blog about it?
Because their lines of communication don’t work.
And by the way, you only have to use those cheap faucet-filters to know the water is not that clean, but I guess Maynilad execs only look at reports and not drink from the tap, so they don’t really know what comes out of the pipes. So every now and then, when the term non-communicative comes to mind, i think of telecoms, politicians and Maynilad.
Now, why should I think that?
These delayed responses even contained a Ms.Pacita , whom I do not know, that was never mentioned in any of my emails and tweets. I gave them my cellphone numbers . Go figure.